For replacement or additional Benefit Plan ID/ Prescription Drug Cards, submit your request to . Please include:

• Social Security number of the plan participant (covered employee)
  
• the number of cards requested
  
• mailing address
  

Business hours are 8:30 am through 5:00 pm CST, Monday through Friday.

To reach our Customer Service department, please call or email:

Claims Payment Questions or Benefits Inquiries
Email:
P: 972.687.1807 - in Dallas, TX
P: 800.550.8009 - outside of Dallas, TX
F: 972.367.3301

Drug Card or Prescription Inquiries
Email:
P: 972.687.1807 Option 1,1,3 - in Dallas, TX
P: 800.550.8009 Option 1,1,3 - outside of Dallas, TX
F: 972.367.3112