A fully staffed bilingual customer service department can answer questions about coverage immediately. In the event of a specific problem, your employee is referred directly to a claim adjuster responsible for your account. The employee can talk directly to the claim adjuster (no voice mail) or correspond via e-mail.

Additional customer benefits are:

• ID/Prescription Cards
  
• Prescription Drug Plans
  
• Statements Via Email

To reach our Customer Service department, please call or email:

Claims Payment Questions or Benefits Inquiries
Email:
P: 972.687.1807 - in Dallas, TX
P: 800.550.8009 - outside of Dallas, TX
F: 972.367.3301

Drug Card or Prescription Inquiries
Email:
P: 972.687.1807 Option 1,1,3 - in Dallas, TX
P: 800.550.8009 Option 1,1,3 - outside of Dallas, TX
F: 972.367.3112